Change of mind
We do not accept returns or exchanges for change of mind, so please check the product details and photos before ordering. You can cancel free of charge before your order is dispatched (see our Shipping policy).
Damaged, defective or wrong items
If your sunglasses arrive damaged or faulty, or you received the wrong item, contact us within 3 days of delivery on WhatsApp (+92 339 2059908) or by email (optoconsult1968@gmail.com) with your order number and photos of the item and packaging. Once we confirm the issue, we will send you a free replacement or, if a replacement is not available, a full refund. We arrange the pickup or cover the return courier cost for these cases.
The item must be unused and returned with everything that came in the box (pouch, cloth, booklet).
Refund timeline
Approved refunds are processed within 7 working days. Card and online payments are refunded to the original payment method; cash on delivery orders are refunded by bank transfer or mobile wallet (JazzCash / Easypaisa) to an account you provide. Your bank may take a few extra days to show the credit.